Football West Overall Satisfaction Survey "*" indicates required fields Step 1 of 4 25% Do you want to have your say in the future of football in Western Australia? Do you have an opinion about your football competition or program? This is your chance to have your voice heard. This survey aims to establish a baseline for Football West to undertake a more detailed review of our progress, as we look to continually improve our competitions, programs and services. Whatever your role in our game, Football West wants to hear from you. This survey applies to everyone, even if you’re not registered with FW. Your responses will directly affect the future of football in WA. Have your say about your competition, program or role. The more information you provide us, the more impact your voice will have. The survey will take about 5 minutes to complete. Your responses will remain anonymous but will be invaluable to the future of football in WA. About you 1. What is your role within football?*Select one or multiple Player Club volunteer/administrator Parent/relative of junior player Coach/coaching support staff Referee Other 1.1 If other, please specify below:* 2. What area of football are you involved in?*Select one or multiple MiniRoos (under 12 years) Junior Leagues (13 – 18 years) Junior NPL Regional Juniors NPLWA Men NPLWA Women State League Men State League Women Amateur League Men Amateur League Women Metro League Men Metro League Women Masters’ League Regional Seniors Elite development (Eg. NTC, TSP, SAP) Futsal Inclusive participation programs (eg. Equal Footingball, United Reds, Common Goal, Africa Down Under) School programs Other 2.1 If other, please specify below:* 3. What is your age?* Less than 15 years 15 – 24 years 25 – 34 years 35 – 44 years 45 – 54 years Over 55 years 4. What is your gender?* Female Male Non-binary Transgender Intersex Let me type... I prefer not to say 4.1 What is your preferred gender?* 5. What is your postcode?* 6. How far do you generally travel to participate in football?* 0-10km 11-20km 21-30km More than 30km 7. How long have you been involved with Football West football?* First experience One year or less 1-2 years 2-5 years More than 5 years 8. Do you participate in football programs outside of Football West? (eg. Private provider, indoor futsal, social games)* Never Less than once per month An average of once per month An average of 2-3 times per month An average of once per week More than once per week 9. Which of the following reasons best describes the reason you chose to be involved in football?* I like the sport It is a family tradition It is safer than other team sports Friends/relatives play It is more affordable than other sports Other 9.1 If other, please specify below:* 10. Which of the following best describes what matters most to you?* It is more important to me that my competition/program provides a social/family oriented environment It is more important to me that my competition/program provides an environment that is conducive towards improving the standard of football Both factors are equally important to me 11. Which of the following best describes what you seek from your involvement in football?* Fun, friendship and social interaction Health and fitness The thrill of playing/participating in a competitive team game The development of football skills Other 11.1 If other, please specify below:* Keeping in touch with Football West 12. How often do you contact Football West?* More than 10 times per season 5-10 times per season 1-4 times per season Never 13. How do you prefer to contact Football West?* Telephone SMS Email Through social media (Facebook, Twitter, Instagram) Through my club Other Not applicable 13.1 If other, please specify below:* 14. How do you prefer Football West to contact you?* Telephone SMS Email Through social media (Facebook, Twitter, Instagram) Through posts on Football West website Through my club Other I prefer not to be contacted by Football West 14.1 If other, please specify below:* 15. How did you find out about the Football West competition/program you are involved in?* Through my club I have previously played Through a friend/relative From flyer/advertising Internet/social media Other 15.1 If other, please specify below:* 16. How often do you visit Football West’s website or social media pages (Facebook, Twitter, Instagram)?* More than twice per week Less than twice per week but more than once per month Less than once per month Overall satisfaction with Football West 17 A. Rate the following aspects of Football West’s service on the scales provided. Aspect of FW Service | How important is this aspect to you?: 1 = Does not matter - 10 = Very Important*12345678910Wide range / variety of programs of comps offeredCompetition supportWell organised matchesHigh quality of playSupport given with player registrationsCommunication about what’s going on in the gameHosting whole-of-football events and activationsFacility supportClub development servicesQuality of coachingSupporting coaching developmentQuality of refereeingSupporting refereeing development 17 B. Rate the following aspects of Football West’s service on the scales provided. Aspect of FW Service | How much should FW improve on its delivery of this aspect? : 1 = Highly Dissatisfied (Significant improvement needed) - 10 = Fully Satisfied (No improvement needed)*12345678910Wide range / variety of programs of comps offeredCompetition supportWell organised matchesHigh quality of playSupport given with player registrationsCommunication about what’s going on in the gameHosting whole-of-football events and activationsFacility supportClub development servicesQuality of coachingSupporting coaching developmentQuality of refereeingSupporting refereeing development Please tell FW what you feel about the following statements. 18. The flow of communication between club administrators and parents/players is adequate.*Strongly disagreeDisagreeNeutralAgreeStrongly agree19. I have a clear idea of the difference between my club’s role and Football West’s role in the organisation of football activities.*Strongly disagreeDisagreeNeutralAgreeStrongly agree20. I am likely to recommend my football activity to a friend/relative.*Strongly disagreeDisagreeNeutralAgreeStrongly agree21. On average, I enjoy my football experience each week.*Strongly disagreeDisagreeNeutralAgreeStrongly agree22. Are you aware of Football West Zone Representatives?* Yes No 22.1 How often do you engage with your Zone Representative?* More than 10 times per season 5-10 times per season 1-4 times per season Never 22.2. What areas would you like FW Zone Representatives to focus on? 23. Are you aware of Football West Standing Committees?* Yes No 23.1 How often do you engage with a Standing Committee?* More than 10 times per season 5-10 times per season 1-4 times per season Never 23.2. What areas would you like Standing Committees to focus on? 24. Which of the following brands/organisations do you recognise as being a current partner of Football West?*Select one or multiple All Flags Belt Up - Insurance Commission of Western Australia Besteam Computing Australia Group Department of Local Government, Sport and Cultural Industries Gold Fields Gow-Gates Hyundai Mitre Think Mental Health - Healthway Veo None of the above 25. Which of the following brands/organisations do you most associate with Football West?*Select up to 3 brands / organisations All Flags Belt Up - Insurance Commission of Western Australia Besteam Computing Australia Group Department of Local Government, Sport and Cultural Industries Gold Fields Gow-Gates Hyundai Mitre Think Mental Health - Healthway Veo None of the above 26. On a scale of 1 -10, how important do you feel that the following campaigns are for the football community? 1 = Does not matter - 10 = Very Important*12345678910Community Football RaffleBelt UpThink Mental Health FW Football Player Survey Communication between FW & you 1. I receive enough assistance with my registration*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree2. I receive enough information about how to fill in forms (including match cards)*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree3. I receive enough information about my competition / program structure*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree4. I have a clear understanding of who to contact if I have questions about my competition / program*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree Payment 5. I am satisfied with Football West’s refund policy*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree6. I think my football membership fees represent good value*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree7. I would like my club to provide a breakdown of how the fees I pay are used*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree Coaching 8. My coaching staff have adequate experience, knowledge and skill to conduct training*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree9. I would prefer to be coached by a female coach*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree10. Coaching accreditation should be mandatory across all competitions*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree Competitions / Programs 11. I am satisfied with the standard of football in Western Australia*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree12. Playing venues are appropriate for my competition/program*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree13. On average, I enjoy my football experience each week*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agreeFW Club Volunteer / Administrator Survey Communication between FW & you 1. My club receives enough information from Football West about competitions/programs*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree2. My club receives enough information about coaching accreditation courses*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree3. My club receives enough information about referee development courses*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree Club Support 4. I receive enough guidance and support from my club*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree5. I feel appreciated by my club*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree6. My club attracts enough volunteers*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree Competitions 7. I receive enough assistance from Football West in organising matches*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree8. I am satisfied with the standard of football in Western Australia*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree9. The standard of football in WA could be improved by:*Select one or multiple More skills development programs Better skilled coaches More opportunities for training Better facilities Other 9.1 If other, please specify below:* Other feedback 10. In which of the following areas would you like additional assistance from Football West?*Select one or multiple Club planning and development Obtaining government grants Volunteer recruitment and retention Coach education Coach recruitment and retention Player recruitment and retention Organising fixture changes Other 10.1 If other, please specify below:* 11. In what ways could your club attract more volunteers?*12. How could FW assist your club in attracting more volunteers?* Parent/relative of junior player 1. How often do you visit your child’s club’s website or social media pages (Facebook, Twitter, Instagram)?* Daily More than twice per week Less than twice per week but more than once per month Less than once per month Never 2. I am satisfied with my child’s club*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree3. If you wish to identify your child’s club, disclose it below: 4. Which sponsors do you recognise as sponsoring your child’s competition?* What do you think about the service you receive from Football West? 5. Overall, the quality of customer service provided by FW staff meets my expectations*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree Communication between Football West and you 6. I receive enough assistance from Football West with player registration*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree7. I receive enough information about how to fill in forms*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree8. I receive enough information about my child’s competition/program structure*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree9. I have a clear understanding of who to contact if I have questions about my child’s competition/program*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree10. I receive enough information about development programs (eg. skill acquisition program, NTC, TSP)*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree11. Do you have any other feedback about communication with Football West? Payment 12. I think Football West football membership fees represent good value*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree13. I would like my child’s club to provide a breakdown of how the fees I pay are used*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree Coaches 14. Coaching staff have adequate experience, knowledge and skill to conduct training*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree15. Referees have adequate experience, knowledge and skill to officiate matches*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree16. I would prefer my child to be coached by a female coach*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree17. Coaching accreditation should be mandatory across all competitions*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree Competitions / Programs 18. I am satisfied with the standard of football in Western Australia*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree19. Playing venues are appropriate for my child’s competition/program*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree20. On average, my child enjoys their football experience each week*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree21. Do you have any other comments about payment, officials or competitions and programs? Regional Juniors 22. I am aware of the pathway available to talented regional junior players*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree23. Regional and remote regions are given adequate access to development programs*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree24. Country Week is important for talent identification of regional players*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree25. The timing of Country Week is appropriate*Strongly disagreeDisagreeUnsure/ NeutralAgreeStrongly agree26. Do you have any other comments about regional competitions? Football Coach/Assistant Coach survey 1. Which of the following best describes your role in coaching football?* Registered coach Unregistered coach Assistant Coach Coach coordinator Other 1.1 If other, please specify below:* 2. Which of the following best describes your role in coaching football?* Love of the game To help others Give back to the community Improve knowledge of the game Progress through the coaching pathway Coach my child/friend or relative’s child Can’t play football anymore Lack of other available coaches Financial gain Other 2.1 If other, please specify below:* 3. How long have you been coaching for?* First experience One year or less 1-2 years 2-5 years More than 5 years 4. What coaching course pathway have you undertaken?* Community Advanced Both community and advanced None – I am not a qualified coach 4.1. If you have undertaken the community pathway, what is the most recent course you completed?* Grassroots Football Certificate Skill Training Certificate Game Training Certificate Senior Coaching Certificate 4.2. If you have undertaken the advanced pathway, what is the highest level of accreditation you have achieved?* C Licence B Licence A Licence Pro Licence If you are an accredited coach: 4.3. Has your coaching accreditation lapsed at any stage? Yes No Unsure 4.4. If yes, why did your coaching accreditation lapse? I didn’t know it had lapsed I don’t have time to attend a course to re-accredit I am no longer coaching I forgot The cost of the course is too much The courses weren’t advertised well I didn’t want to reaccredit 5. What time of year is best for you to attend a coaching course?* Summer (Dec – Feb) Autumn (March – May) Winter (June – August) Spring (Sept – Nov) No preference 6. What time during the week is best for you to attend a coaching course?* Weekdays Week evenings Weekends No preference Communication between Football West & you 7. I receive enough information from Football West about the coach education/development programs available*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree8. I receive enough information about the competition rules/structure*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree9. I have a clear understanding of who to contact if I have questions about competition rules*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree10. I feel supported by FW staff if I have any problems*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree Competitions 11. I am satisfied with the standard of football in Western Australia*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree12. The standard of football in Western Australia could be improved by:*Select one or multiple: More skills development programs Better skilled coaches More opportunities for training Better facilities Other 12.1 If other, please specify below:* Coach education / development 13. I feel my coaching training was adequate to prepare me for the job*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree14. My course took a reasonable amount of time*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree15. My course represents good value for money*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree16. I am interested in upgrading my qualification*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree17. I would benefit from further professional development*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree18. I would prefer to attend a female only coaching course*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree19. Coaching accreditations should be mandatory across all competitions*Strongly disagreeDisagreeNeutral / UnsureAgreeStrongly agree Referee Survey About you 1. Which of the following best describes why you became a referee?* Love of the game To help others Give back to the community Improve knowledge of the game Can’t play football anymore Lack of other available referees Financial gain Other 2. What level referee are you?* Level 4 Level 3 Level 2 Level 1 3. How long have you been a referee?* First experience One year or less 1-2 years 2-5 years More than 5 years 4. What time of year would be best for you to attend a referee course?* Summer (Dec – Feb) Autumn (March – May) Winter (June – August) Spring (Sept – Nov) No preference 5. What time during the week would be best for you to attend a referee course?* Weekdays Week evenings Weekends No preference 6. How would you prefer to deliver your availability information to FW?* Schedula Another online program (specify) Via an online form Via email Over the telephone Other 6.1 If other, please specify:* Communication between FW & you 7. I receive enough information from Football West about referee courses and workshops*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree8. I receive enough assistance from Football West with allocations*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree9. I receive enough information from Football West about how to nominate my availability*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree10. I receive enough information about Football West competition rules/structures*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree11. have a clear understanding of who to contact if I have questions about my allocation or competition*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree Referee training/education 12. Referee education/coaching nights meet my expectations*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree13. The allocation process is appropriate*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree14. I feel my training was adequate to prepare me for the job*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree15. My course took a reasonable amount of time*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree16. My course represents good value for money*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree17. The level of remuneration provided to referees in Football West competitions is appropriate*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree18. I am interested in upgrading my qualification*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree19. I am aware of the work of the Referee Technical Committee*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree20. I am aware of the work of the Referee Standing Committee*Strongly disagreeDisagreeUnsure / NeutralAgreeStrongly agree End of Survey Questions 1. What Football West services do you want to know more about?2. Do you have any other feedback for FW?3. If you would like to be contacted by FW, please provide your email address: