Overall Satisfaction Survey - 2023 - Forms

Football West would like your feedback on season 2023 to help us improve the delivery of our service.

The survey will take about three minutes to complete.

Your responses will remain anonymous but will be invaluable to the continued improvement of servicing the game in Western Australia.

"*" indicates required fields

Step 1 of 3

33%

About you

1. What is your role within football?*

(You can select more than one)

Player

Club volunteer/administrator

Parent/relative of junior player

Coach/coaching support staff

Referee

Other (specify)

1.1 If other, please specify*

2. What area of football are you involved in?*

(You can select more than one)

MiniRoos (under 12 years)

Junior Leagues (13 – 18 years)

Junior NPL

Regional Juniors

NPLWA Men

NPLWA Women

State League Men

State League Women

Amateur, Metro or Master’s League Men

Division 1 and other League Women

Regional Seniors

Other (specify)

2.1 If other, please specify*

3. How old are you?*

Less than 15 years

15 – 24 years

25 – 34 years

35 – 44 years

45 – 54 years

Over 55 years

4. What is your gender?*

Male

Female

Other

5. Enter your postcode:*

6. How long have you been involved with Football West football?*

First experience

One year or less

1-2 years

2-5 years

More than 5 years

7. Which of the following reasons best describes the reason you chose to be involved in football?*

I like the sport

It is a family tradition

It is safer than other team sports

Friends/relatives play

It is more affordable than other sports

Other (specify)

7.1 If other, please specify:*

8. Which of the following best describes what matters most to you?*

It is more important to me that my competition/program provides a social/family oriented environment

It is more important to me that my competition/program provides an environment that is conducive towards improving the standard of football

Both factors are equally important to me

9. Which of the following best describes what you seek from your involvement in football?*

Fun, friendship and social interaction

Health and fitness

The thrill of playing/participating in a competitive team game

The development of football skills

Other (specify)

9.1 If other, please specify:*

Keeping in touch with Football West

10. How often do you contact Football West?*

More than 10 times per season

5-10 times per season

1-4 times per season

Never

11. How do you prefer to contact Football West?*

Telephone

SMS

Through social media (Facebook, Twitter, Instagram)

Through my club

Other (specify)

11.1 If other, please specify:*

12. How do you prefer Football West to contact you?*

Telephone

SMS

Through social media (Facebook, Twitter, Instagram)

Through posts on Football West website

I would like a “contact us” form on the website

Squadi app

Through my club

I prefer not to be contacted by Football West

Other (specify)

12.1 If other, please specify:*

13. How often do you visit Football West’s website or social media pages (Facebook, Twitter, Instagram)?*

More than twice per week

Less than twice per week but more than once per month

Less than once per month

Overall satisfaction with Football West

14 A. Rate the following aspects of Football West’s service on the scales provided.

Aspect of FW Service | How important is this aspect to you?: 1 = Does not matter - 10 = Very Important*

	1	2	3	4	5	6	7	8	9	10
Wide range / variety of programs of comps offered
Competition support
Well organised matches
High quality of play
Support given with player registrations
Communication about what’s going on in the game
Hosting whole-of-football events and activations
Facility support
Club development services
Quality of coaching
Supporting coaching development
Quality of refereeing
Supporting refereeing development

14 B. Rate the following aspects of Football West’s service on the scales provided.

Aspect of FW Service | How much should FW improve on its delivery of this aspect?: 1 = Significant improvement needed (Highly Dissatisfied) - 10 = No improvement needed (Highly Satisfied)*

	1	2	3	4	5	6	7	8	9	10
Wide range / variety of programs of comps offered
Competition support
Well organised matches
High quality of play
Support given with player registrations
Communication about what’s going on in the game
Hosting whole-of-football events and activations
Facility support
Club development services
Quality of coaching
Supporting coaching development
Quality of refereeing
Supporting refereeing development