Overall Satisfaction Survey Step 1 of 6 16% Have your say in the future of football in Western AustraliaThe Football West Overall Satisfaction Survey can be completed by anyone involved in Football West programs and competitions. If you are a parent of a young football player, complete the survey on behalf of your child. About you1. What is your role within football?* Football player Football fan Club volunteer Club administrator Parent/relative of a junior player Coach/coach support staff Referee Other If other, specify:* 2. What Football West competition/program are you involved in?* ALDI MiniRoos (under 11 years) Junior Competitions (12 - 18 years) Futsal State League Metro Masters Amateur Women’s State League Women’s Metro Senior NPL Junior NPL Elite development (Eg. NTC, TSP, SAP) Inclusive participation programs (eg. Edmund Rice Glory, Common Goal Project, Africa Down Under Cup) School programs Other 2. What Football West competition/program is your child involved in?* ALDI MiniRoos (under 11 years) Junior Competitions (12 - 18 years) Futsal State League Metro Masters Amateur Women’s State League Women’s Metro Senior NPL Junior NPL Elite development (Eg. NTC, TSP, SAP) Inclusive participation programs (eg. Edmund Rice Glory, Common Goal Project, Africa Down Under Cup) School programs Other If other, specify:* 3. How old are you?*Select oneLess than 5 years5 - 9 years10 - 14 years15 - 24 years25 - 34 years35 - 44 years45 - 54 yearsOver 55 years3. How old is your child?*Select oneLess than 5 years5 - 9 years10 - 14 years15 - 24 years25 - 34 years35 - 44 years45 - 54 yearsOver 55 years4. What is your gender?*Select oneMaleFemaleOther4. What is your child's gender?*Select oneMaleFemaleOther5. What is your postcode?*Please enter a number from 6000 to 7000.6. How far do you travel to your club?*Select one0-10km11-20km21 - 30kmMore than 30kmN/A6. How far do you travel to your child's club?*Select one0-10km11-20km21 - 30kmMore than 30kmN/A7. How long have you been involved with Football West?*Select oneFirst experienceOne year or less1 - 2 years2 - 5 yearsMore than 5 years7. How long has your child been involved with Football West?*Select oneFirst experienceOne year or less1 - 2 years2 - 5 yearsMore than 5 years8. Do you participate in football programs outside Football West? Eg. Private provider, indoor futsal, friendly matches with other teams.*Select oneNeverLess than once per monthAn average of once per monthAn average of 2 - 3 times per monthAn average of once per weekMore than once per week8. Does your child participate in football programs outside Football West? Eg. Private provider, indoor futsal, friendly matches with other teams.*Select oneNeverLess than once per monthAn average of once per monthAn average of 2 - 3 times per monthAn average of once per weekMore than once per week9. Which of the following best describes the reason you chose to be involved in football?*Select oneI like the sportIt is a family traditionIt is safer than other team sportsFriends/relatives playIt is more affordable than other sportsOther9. Which of the following best describes the reason your child chose to be involved in football?*Select oneI like the sportIt is a family traditionIt is safer than other team sportsFriends/relatives playIt is more affordable than other sportsOtherIf other, specify:* If other, specify:* 10. Which of the following best describes the aspect of football that is most important to you?*Select oneIt is more important to me that my competition/program provides a social/family oriented environmentIt is more important to me that my competition provides an environment that is conducive towards improving the standard of footballBoth of the above factors are equally important to meNeither the above factors are important to me10. Which of the following best describes the aspect of football that is most important to your child?*Select oneIt is more important to me that my competition/program provides a social/family oriented environmentIt is more important to me that my competition provides an environment that is conducive towards improving the standard of footballBoth of the above factors are equally important to meNeither the above factors are important to me11. Which of the following best describes what you seek from your involvement in football?*Select oneFun, friendship and social interactionHealth and fitnessThe thrill of playing/participating in a competitive team gameThe development of football skillsOther11. Which of the following best describes what your child seeks from his/her involvement in football?*Select oneFun, friendship and social interactionHealth and fitnessThe thrill of playing/participating in a competitive team gameThe development of football skillsOtherIf other, specify If other, specify Keeping in touch with Football West12. How often do you contact Football West?Select oneMore than 10 times per season5 - 10 times per season1 - 4 times per seasonNever13. How do you prefer to contact Football West?Select oneTelephoneSMSEmailThrough social media (Facebook, Twitter, Instagram)Through my clubIn person at FW’s officeI don't contact FWOtherIf other, specify: 14. How do you prefer Football West to contact you?Select oneTelephoneSMSEmailThrough social media (Facebook, Twitter, Instagram)Through posts on FW websiteI would like a “contact us” form on the websiteThrough my clubI prefer not to be contacted by FWOtherIf other, specify: 15. How did you find out about the Football West competition/program you are involved in?Select oneThrough my clubI have previously playedThrough a friend/relativeFrom flyer/advertisingInternet/social mediaOther15. How did you find out about the Football West competition/program your child is involved in?Select oneThrough my clubI have previously playedThrough a friend/relativeFrom flyer/advertisingInternet/social mediaOtherIf other, specify: If other, specify: 16. How often do you visit Football West's internet site or social media pages (Facebook, Twitter, Instagram)?Select oneMore than twice per weekLess than twice per week but more than once per monthLess than once per month How important are these aspects of Football West's services?Rate the importance of the following aspects of Football West's service on the scale provided.17. Wide range/variety of programs and competitions offeredSelect oneUnimportantA little importantImportantExtremely important18. Well organised matchesSelect oneUnimportantA little importantImportantExtremely important19. Support given with player registrationsSelect oneUnimportantA little importantImportantExtremely important20. Adequate communication with parents/players about what's going on in the gameSelect oneUnimportantA little importantImportantExtremely important21. Hosting football events and activationsSelect oneUnimportantA little importantImportantExtremely important22. Club development servicesSelect oneUnimportantA little importantImportantExtremely important23. Quality of coachingSelect oneUnimportantA little importantImportantExtremely important24. Support for coaching developmentSelect oneUnimportantA little importantImportantExtremely important25. Quality of refereeingSelect oneUnimportantA little importantImportantExtremely important26. Support for referee developmentSelect oneUnimportantA little importantImportantExtremely important How much can Football West improve its services?Rate how much Football West can improve on the following aspects of its service.27. Wide range/variety of programs and competitions offeredSelect oneNo need for improvementA little improvement neededA moderate amount of improvement neededA lot of improvement needed28. Well organised matchesSelect oneNo need for improvementA little improvement neededA moderate amount of improvement neededA lot of improvement needed29. Support given with player registrationsSelect oneNo need for improvementA little improvement neededA moderate amount of improvement neededA lot of improvement needed30. Adequate communication with parents/players about what's going on in the gameSelect oneNo need for improvementA little improvement neededA moderate amount of improvement neededA lot of improvement needed31. Hosting football events and activationsSelect oneNo need for improvementA little improvement neededA moderate amount of improvement neededA lot of improvement needed32. Club development servicesSelect oneNo need for improvementA little improvement neededA moderate amount of improvement neededA lot of improvement needed33. Quality of coachingSelect oneNo need for improvementA little improvement neededA moderate amount of improvement neededA lot of improvement needed34. Support for coaching developmentSelect oneNo need for improvementA little improvement neededA moderate amount of improvement neededA lot of improvement needed35. Quality of refereeingSelect oneNo need for improvementA little improvement neededA moderate amount of improvement neededA lot of improvement needed36. Support for referee developmentSelect oneNo need for improvementA little improvement neededA moderate amount of improvement neededA lot of improvement needed How do you feel about the following statements?Rate your response to the following statements on the scale provided.37. The flow of communication between club administrators and parents/players is adequateSelect oneStrongly agreeAgree/neutralUnsureDisagreeStrongly disagreeN/A38. I have a clear idea of the difference between my club's role and Football West's role in the organisation of football activitiesSelect oneStrongly agreeAgreeUnsure/neutralDisagreeStrongly disagreeN/A39. I am likely to recommend my Football West activity to a friend/relativeSelect oneStrongly agreeAgreeUnsure/neutralDisagreeStrongly disagreeN/A40. On average, I enjoy my football experience each weekSelect oneStrongly agreeAgreeUnsure/neutralDisagreeStrongly disagree40. On average, my child enjoys his/her football experience each weekSelect oneStrongly agreeAgreeUnsure/neutralDisagreeStrongly disagree 41. Are you aware of Football West Zone Representatives?Select oneYesNoHow often do you engage with your Zone Representative?Select oneMore than 10 times per season5-10 times per season1-4 times per seasonNeverWhat areas would you like your Zone Representative to focus on? 42. Are you aware of Football West Standing Committees?Select oneYesNoHow often do you engage with a Standing Committee?Select oneMore than 10 times per season5-10 times per season1-4 times per seasonNeverWhat areas would you like Standing Committees to focus on? 43. What Football West services do you want to know more about?44. Do you have any other feedback for Football West?If you would like to be contacted regarding future surveys, please provide your email address:
