Overall Satisfaction Survey 2025 - Forms

Football West would like your feedback on the 2025 season to help us improve the delivery of our services.

The survey only takes about seven minutes to complete, and your responses will remain anonymous — survey closes 6 November 2025, 11:59 pm AWST.

Thank you in advance for participating!

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About you

What is your role within football?*

Please select ONE or MORE

Player

Parent/relative of junior player

Club volunteer/administrator

Coach/coaching support staff

Referee

Other (specify)

If other, please specify:*

What area of football are you involved in?*

Please select ONE or MORE

Coles MiniRoos Clusters (5-7 years)

Coles MiniRoos (8-12 years)

Junior Community League (13-18 years)

Junior Development League (13-18 years)

Regional Juniors (5-12 years)

Regional Juniors (13-18 years)

NPLWA Men

NPLWA Women

State League 1 & 2

Women's League Division 1

Women's League (all other divisions)

Amateur, Metro or Master’s League

Regional Seniors

F-League Youth

F-League Women

F-League Men

Other (specify)

If other, please specify:*

How old are you?*

Less than 15 years

15 – 24 years

25 – 34 years

35 – 44 years

45 – 54 years

Over 55 years

What is your gender?*

Male

Female

Non-Binary / Gender Fluid

Other

If other, please specify

Optional

Please enter your residential postcode:*

How long have you been involved with football through Football West?*

One year or less

1-2 years

2-5 years

More than 5 years

What was the MAIN reason you chose to be involved in football to begin with?*

Please choose ONE

Desire to compete and win

It is safer than other team sports

It is more affordable than other sports

It is a family tradition

Friends/relatives play

Children in my family play

Volunteering/giving back to community

Other (specify)

If other, please specify:*

Which of the following best describes what you currently get out of your involvement with football?*

Please choose ONE

Fun, friendship and social interaction

Health and fitness

The thrill of playing/participating in a competitive team game

The development of football skills

Other (specify)

If other, please specify:*

Which of the following best describes what matters most to you?*

Please choose ONE | It is more important that my competition/program provides:

A social, family-oriented environment

An environment conducive towards improving the standard of football

Both factors are equally important to me

Keeping in touch with Football West

How often do you contact Football West?*

Please choose ONE

More than 10 times per season

5-10 times per season

1-4 times per season

Never

How do you prefer to contact Football West?*

Please choose ONE

Phone

Email / Website

Through social media

Through my club

Other (specify)

If other, please specify:*

How do you prefer Football West to contact you?*

Please choose ONE

Phone

Squadi app

Through my club

Via social media message

I prefer not to be contacted by Football West

Other (specify)

If other, please specify:*

What is your preferred platform to seek Football West information (fixtures / events / news)?*

Please choose ONE

Squadi

Football West website

Social media pages

Email / Newsletter

What type of content do you want to see from Football West?*

Mostly informative

Mostly entertaining

Both are equally important

Overall satisfaction with Football West

How important are the following Football West service aspects to you?*

Please rate on the scales provided | 1: Not at all important - 10: Extremely important

	1	2	3	4	5	6	7	8	9	10
Wide range/variety of football programs offered
Admin support (registrations, competition management, etc)
Support of clubs’ development (governance, facility support, etc)
High quality standard across our competitions & leagues
Quality of coaching (incl. development)
Quality of refereeing (incl. development)
Communication about what’s going on in the game
Hosting football activations, events & festivals

In your opinion, what are the top priorities Football West should focus on ?*

Please select YOUR TOP THREE:

Select exactly 3 choices.

Wide range/variety of football programs offered

Admin support (registrations, competition management, etc)

Support of clubs’ development (governance, facility support, etc)

High quality standard across our competitions & leagues

Quality of coaching (incl. development)

Quality of refereeing (incl. development)

Communication about what’s going on in the game

Hosting football activations, events & festivals

In your opinion, which of these service aspects do we need to improve the MOST?*

Please select ONE from the dropdown

Which aspect of refereeing quality needs the most improvement?*

Consistency of decision-making and/or application of Laws of the Game

Respect and treatment of referees by players/coaches/spectators

Referee courses, e.g. availability, range of courses, locations, etc.

Other (specify)

If other, please specify:*

Which aspect of coaching quality needs the most improvement?*

Overall standard and/or consistency across age groups/competitions

General availability of qualified coaches

Coaching courses, e.g. availability, range of courses, locations, etc.

Other (specify)

If other, please specify:*

Which aspect of admin support needs the most improvement?*

Issues with registration system

Issues with competition management system

Quality of service; response time and/or concerns not addressed

Other (specify)

If other, please specify:*

Which aspect of the high quality standard across our competitions & leagues needs the most improvement?*

Club matchday experience/standards; e.g. organisation on game days

Scheduling/timing of matches and/or balanced fixtures across divisions

Support with club compliance and/or competition requirements

Other (specify)

If other, please specify:*

Which aspect of support of clubs’ development (governance, facility support, etc) needs the most improvement?*

Training/development opportunities (e.g. recruiting/retaining volunteers)

Not enough support for improved club facilities

General governance and/or administration support

Other (specify)

If other, please specify:*

On average, how much do you enjoy your football experience each week?*

1: Not enjoyable at all - 10: Extremely enjoyable

1	2	3	4	5	6	7	8	9	10

How likely is it that you would recommend your Football West activity to a friend/relative?*

1: Not at all likely - 10: Extremely likely

1	2	3	4	5	6	7	8	9	10

Which of the following organisations do you recognise as current partners of Football West?

Please select all that apply

Belt Up - Insurance Commission of WA

Department of Creative Industries, Tourism and Sport, Government

Healthway | Think Mental Health campaign

Hyundai

Mitre

New Balance / Belgravia Apparel

Sharp EIT

Veo Technologies

Victor Sports

CTM Sport

Skechers

Which of the following brands do you believe align best with Football West?

Select between 1 and 3 choices.

Belt Up - Insurance Commission of WA

Department of Creative Industries, Tourism and Sport, Government

Healthway | Think Mental Health campaign

Hyundai

Mitre

New Balance / Belgravia Apparel

Sharp EIT

Veo Technologies

Victor Sports

CTM Sport

Skechers

On a scale of 1 -10, how important do you feel that the following campaigns/programs are for the football community?

Hyundai Community Football Raffle*

1: Not important at all - 10: Extremely important

1	2	3	4	5	6	7	8	9	10

Belt Up (road safety campaign to promote wearing seat belts)*

1: Not important at all - 10: Extremely important

1	2	3	4	5	6	7	8	9	10

Think Mental Health/Kick off the Conversation (a WA government initiative)*

1: Not important at all - 10: Extremely important

1	2	3	4	5	6	7	8	9	10

In summary, what did you like most about your experience with Football West this season?

Lastly, is there anything else we can improve to make your experience better next season?

Consent

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